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Skills
Enterprise Delivery & Modernization Leadership
- Leading large-scale modernization programs across multi-agency environments
- Driving end-to-end delivery across functional, technical, and vendor teams
- Establishing governance, traceability, and structured delivery frameworks
- Managing statewide platforms with millions of users and complex integrations
- Ensuring operational continuity, performance, and long-term sustainability
Organizational Change Management
- Guiding agencies through process transformation and system adoption
- Developing training, communication, and readiness strategies for large user bases
- Aligning stakeholders across policy, operations, and technology teams
- Supporting cultural and workflow shifts required for modernized systems
- Building clarity and confidence during transitions from legacy platforms
Program Domain Expertise
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Health & Human Services: Integrated Eligibility, Document Management,
Case Management (Medicaid, SNAP, TANF, Child Care, Child Support, Child Welfare)
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Unemployment Insurance: Tax, Audit, Registration, Rating, Wage Reporting,
Adjustments, Finance, GL, Employer Services, and Self-Service Portals
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Retirement Systems: Member Benefits, Finance, Healthcare, GL,
Account Management, and Self-Service Portals
Technical & Operational Capabilities
- Maintenance & Operations leadership for statewide platforms
- Incident management, root-cause analysis, and performance tuning
- Batch operations, automation (BOTS), and multi-partner integrations
- Enterprise Document Management (EDMS) deployment and optimization
- IVR/contact center modernization and shared services rollout
- BI reporting, analytics, and operational dashboards