Skills

Enterprise Delivery & Modernization Leadership

• Leading large-scale modernization programs across multi-agency environments
• Driving end-to-end delivery across functional, technical, and vendor teams
• Establishing governance, traceability, and structured delivery frameworks
• Managing statewide platforms with millions of users and complex integrations
• Ensuring operational continuity, performance, and long-term sustainability

Organizational Change Management

• Guiding agencies through process transformation and system adoption
• Developing training, communication, and readiness strategies for large user bases
• Aligning stakeholders across policy, operations, and technology teams
• Supporting cultural and workflow shifts required for modernized systems
• Building clarity and confidence during transitions from legacy platforms

Program Domain Expertise

• Health & Human Services: Integrated Eligibility, Document Management, Case Management (Medicaid, SNAP, TANF, Child Care, Child Support, Child Welfare)
• Unemployment Insurance: Tax, Audit, Registration, Rating, Wage Reporting, Adjustments, Finance, GL, Employer Services, and Self-Service Portals
• Retirement Systems: Member Benefits, Finance, Healthcare, GL, Account Management, and Self-Service Portals

Technical & Operational Capabilities

• Maintenance & Operations leadership for statewide platforms
• Incident management, root-cause analysis, and performance tuning
• Batch operations, automation (BOTS), and multi-partner integrations
• Enterprise Document Management (EDMS) deployment and optimization
• IVR/contact center modernization and shared services rollout
• BI reporting, analytics, and operational dashboards